FAQ
Shipping
Q: What's the shipping process?
Our order processing time is typically 1–5 business days, with shipping taking 4–15 business days.
Return, Exchange and Refund
Q: What's the return policy?
We accept returns for items that arrive with unintended damage. Please notify us within 3 days of receiving your order at dreamiix.business@gmail.com. Once your return is approved, we will provide you with instructions on how and where to send your package via email.
Q: What if I want to exchange item?
A: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Q: What's the refund process?
A: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us via our online contact form or email us at dreamiix.business@gmail.com.
Q: What happens if my items are defective/missing?
A: Please contact us immediately via our online contact form or at dreamiix.business@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
DREAMIIX is not responsible for lost packages due to the shipping process. However, if you incur issues, contact us and we will try to assist the best we can.
Material Disclosure and Advisory
Q: What materials are used in Dreamiix jewelry?
A: We provide full disclosure of the materials used in each jewelry piece to ensure transparency. You can find detailed information in the product descriptions.
Q: Can I have an allergic reaction to the materials used?
A: Allergic reactions to our jewelry are very rare, but we recommend reviewing the materials listed before purchasing. If you experience any discomfort, please discontinue use immediately.
Q: Is Dreamiix jewelry safe for children?
A: Jewelry purchases are generally not recommended for children under 12 due to safety risks, such as choking hazards.
Essential Jewelry Care Tips
Q: How should I care for my Dreamiix jewelry?
A: Proper care and storage are essential for preserving your jewelry. To keep your pieces in excellent condition, protect them from environmental factors like moisture, light, and chemicals.
Q: What are some key tips for maintaining my jewelry?
A: To maintain your jewelry's quality, store it in a cool, dry place, avoid exposure to harsh chemicals, and clean it regularly with a soft cloth.
Q: What if I have other questions?
A: You can always contact us via our online contact form or email us at dreamiix.business@gmail.com.